Information that flows by itself
Orders no longer need to be retyped or forwarded by email. Through a direct system integration, your request goes straight into OrangeChain, where the right carrier can pick it up. We guide the technical connection. Until it is ready, you simply work via the online dashboard.
Everyone works from the same picture
You, your carriers and your customers look at the same up-to-date information. A customer who wants to know when their delivery will arrive gets an arrival window that moves with the actual progress of the trip. That saves phone calls and increases customer satisfaction.
Clear agreements between all parties
For each customer, we set out a communication structure: who is the contact person for which question, and how does an escalation work? The same service conditions apply to every carrier in the chain. How we select and manage your carriers is described under Carrier Management.
Solving problems at the source
Individual incidents are handled quickly. We also look for patterns: do delays keep recurring on the same route or at the same delivery address? Then we tackle the cause instead of treating the symptom again and again. More on this at Carrier Analytics.